Portfolio

Introduction to Managing

Designed to introduce new managers to the basics of managing at Availity.

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Active Attacker Preparedness

This course focuses on what to do in the event of an active attacker incident. Produced in cooperation with Facilities management and Human Resources.

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Quality Services Initiative

Focused on customer service with both internal and external customers, the Quality Services Initiative is based on the Disney approach to customer service.

Effective Interviewing

Designed to give new interviewers an introduction to effective interviewing practices. This course focuses on the importance on quality interviews, asking high-impact questions, and what pitfalls to avoid in selection.

Leading Change

Custom training designed for a team struggling with change. This 4-hour course focuses on:

• Understanding the change curve
• Leading change when you are not in charge
• Creating a personal plan for change management